COURSE CANCELLATION POLICY FOR INDIVIDUALS AND COMPANIES
Individuals
We acknowledge that sometimes there is a need to cancel your enrolment from a course/training workshop. If you cannot attend, or no longer require a place, please provide notice of cancellation at least 15 working days prior to the course start date. Failure to provide sufficient notice will result in your being charged the full course/training workshop fee.
If you are unable to attend, the following charges apply if you cancel:
- 16 weeks or more before a course – no charge
- 8-16 weeks before a course – 25% of the course fee
- 29-56 days before a course – 50% of the course fee
- 15-28 days before a course – 75% of the course fee
- 0-14 days before a course – 100% of the course fee
In-house Training or Group Events Cancellation
In the event of a client wishing to cancel a course booking, they are subject to the following charges plus any costs already incurred by us (e.g. trainer travel and accommodation costs):
- 100% course fee if the client cancels 0 to 15 calendar days prior to commencement of the course
- 50% course fee if the client cancels 16 to 29 calendar days prior to commencement of the course
- Full refund if the client cancels 30 or more calendar day prior to commencement of the course
In the case of costs being incurred by us and retained at the point of cancellation, these will be payable by the client and deducted from any refund due. We will produce copies of any documentation and receipts and make them available to the client.
Cancellations or transfers must be received in writing (including email). We will accept the cancellation based on the date it is received in writing.
Refunds
All refunds will be made within 5 working days.
Course cancellation initiated by us
Occasionally it is necessary for courses to be cancelled, or rescheduled by our company. The Course Administrator will send an email to advise you of the cancellation and, if possible provide a new date for the course. We will endeavour to give at least 10 working days notice prior to the course start date.